Friday, October 9, 2009

Merchandise Returns, Multi-Carrier Shipping Software and Great Customer Service

Great customer service is an important part of sales. Making returns easy is part of great customer service. It's a fact of online business that some merchandise will be returned. Sometimes to exchange for another size, another color, or perhaps the wrong item was ordered. How well these are handled can define repeat business. Make it easy for your customers and they will be back and sing your praises. If you provide a return label with every order you ship, your customers know you are there to help. So, how can a shipping system help with this?

Many shipping systems handle the different carriers' return services. The trick is to make it easy for you like you are doing for your customers. In some shipping systems you may have to create a separate shipping record for each return. That's an extra, time consuming set of steps. Not easy and not good for you. Mass printing return labels can be done, but then there is nothing identifying the order on the label. There is another way, and your shipping system can help.

The US Postal Service Merchandise Return Service is an established, accepted way to handle returns. In our CPS shipping software, there is a setting to print a USPS return services label automatically for every package shipped. It does not matter which carrier you use to ship the package to the customer. Ship the package and the carrier's label is printed and then the USPS return label. The return label has information about the order so it's easy to match up the incoming merchandise. You don't pay unless the item is returned. Easy again.

This year, make it easy for yourself and your customers to do business with your company. Use your shipping system for fast delivery and to help with returns. That's an effortless sales builder.

1 comment:

shopping cart said...

It prove helpful for the shopping cart system is fact that if customer services software is reliable and cover every deficiency of customer needs, it become populate in the market.